![]() Mac availability for Turtle Beach Audio Hub is now ready. If you are experiencing issues after this update, please contact us here: Ī new firmware update is available for your Recon Air! Download the mobile app to update your device’s firmware to v0.106.21.128.Ī new firmware update is now available for your Scout Air™ True Wireless Earbuds! Download the Turtle Beach Audio Hub mobile app now to keep your headset up to date (v 1.1.17.0). If you have previously downloaded the Audio Hub, simply connect your headset to your computer and run the software. If you're unable to access the form you can contact our team via email.Please download the Audio Hub on PC or Mac to update. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page on our site. That's available directly on the main Turtle Beach website. The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. To do that, please fill out the form at the link below. If you go over the process listed above and continue to have the same inconvenience when you set your headset back up with your console, you will want to reach out directly to our support team for further assistance. If the Audio Hub does not prompt you to update, disconnect the USB cable from the headset and your computer, then go back and try steps 2-6 again. (If the Audio Hub prompts you to connect a device, make sure the transmitter is connected to a USB port on the computer.) The Audio Hub will prompt you to update the headset. Hold down the MODE button while connecting the other end of the USB Cable into your computer USB port. (If it turned on, power it OFF again, and make sure it stays off.)Ĭonnect the small end of the USB Cable to the Headset’s USB-C port. Make sure the headset is still powered OFF. Open the Turtle Beach Audio Hub application on your Windows PC or Mac computer.Ĭonnect the Stealth 600P Gen2 transmitter to a USB port on your computer. NOTE: The latest Audio Hub can be downloaded at *** Start this process with the Headset powered OFF and its USB cable disconnected at both ends. The idea is to wipe clean the headset and its transmitter's programming, then install the programming again from scratch, to ensure a new, clean installation. If you have your transmitter connected alongside your headset and are receiving this message please try a force-update/restore with the Turtle Beach Audio Hub application for Windows or MacOS. If you have the Stealth 700 GEN 2 for PlayStation, you will need to connect the headset's transmitter to your PC (or laptop) along with your headset in order for the Audio Hub to recognize your complete product.
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